FAQs

What sizes do you offer?

You can find full size charts here.  The best way to get the perfect fit is to measure an existing item of clothing and compare it to our size charts.

Where can I see your full range of Liberty Art Prints?

We stock a large range of iconic Liberty Prints, you can see them here.

How long will delivery take?

**Orders placed on or after 16 December will NOT arrive for Christmas**

At the moment most orders will take up to 10 working days to be dispatched after the order is placed. 

Betty Bramble is a small family business, who embroider, print and hand finish everything from our studio in Surrey.  We aim to deliver much quicker than this but we want to be transparent about realistic delivery timescales. 
  
We do not currently offer an express delivery option.

Do you deliver internationally?

**Unfortunately we are not currently sending orders internationally **

Can I return my order?

We offer a 30 day 'no quibble' guarantee.  If you are not totally happy with your order you can return it to us within 30 days for a full refund.

Unfortunately personalised items cannot be returned for a refund unless there is a fault or an error has been made by Betty Bramble.

Please note the order must still be in its original packaging and condition.

We unfortunately do not pay for the cost for you to return your parcel, this will be at your expense.  You should obtain proof of postage as we cannot be liable for goods lost in transit.

For full details on our returns policy please click here.

What if my order doesn't arrive?

Please do get in touch at CustomerService@BettyBramble.co.uk and we will investigate the whereabouts of your order.

Which company will delivery my parcel?

We typically use First Class Royal Mail, their signed for service.

How can I contact you?

You can always contact us at CustomerService@BettyBramble.co.uk

Do you sell Gift Cards?

Yes we do!  They are sent via email after you have checked out and can be ordered here > Betty Bramble Gift Cards

Do you still make Footmuffs or Cosy Toes?

Unfortunately due to rising costs in terms of materials and labour to make our footmuffs we no longer make them.  This was a very difficult and sad decision but they were no longer a viable product for our business.  Unfortunately we cannot take any custom orders for footmuffs either.

What are your delivery, returns and cancellation policies?

Please click the following links to see our policies.

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