FAQs

How long will delivery take?

At the moment most orders will take up to seven working days to arrive after the order is placed. 

Betty Bramble is a small family business, who embroider, print and hand finish everything from our studio in Surrey.  We aim to deliver much quicker than this but we want to be transparent about realistic delivery timescales. 
  
If you do need it quicker please email us hello@bettybramble.co.uk to see if we can help.  We can occasionally prioritise orders so please always speak to us.

Do you deliver internationally?

Yes we deliver to Europe, North America, Australia and New Zealand.  Please see more details by clicking this link.

Can I return my order?

We offer a 30 day 'no quibble' guarantee.  If you are not totally happy with your order you can return it to us within 30 days for a full refund.

Unfortunately personalised items cannot be returned for a refund unless there is a fault or an error has been made by Betty Bramble.

Please note the order must still be in its original packaging and condition.

We unfortunately do not pay for the cost for you to return your parcel, this will be at your expense.  You should obtain proof of postage as we cannot be liable for goods lost in transit.

For full details on our returns policy please click here.

What if my order doesn't arrive?

Please do get in touch at hello@bettybramble.co.uk and we will investigate the whereabouts of your order.

Which company will delivery my parcel?

We typically use First Class Royal Mail, their signed for service.

How can I contact you?

You can always contact us at hello@bettybramble.co.uk

Do you still make Footmuffs or Cosy Toes?

Unfortunately due to rising costs in terms of materials and labour to make our footmuffs we no longer make them.  This was a very difficult and sad decision but they were no longer a viable product for our business.  Unfortunately we cannot take any custom orders for footmuffs either.

What are your delivery, returns and cancellation policies?

Please click the following links to see our policies.

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