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Delivery and Returns

How long will my order take to deliver? 

Orders are currently typically taking 5 - 7 working days to be dispatched after you have placed your order.  

We are a small family business, who embroider, print and hand finish everything from our studio in Surrey. 

Do you offer express delivery?  

Unfortunately Express Shipping is not available at the moment.  We apologise for any inconvenience.

How much does it cost to deliver my order?

Betty Bramble offer postage and packing for free for orders of £75 or more for delivery within the UK.  

For orders less than £75 our postage and packing charge is a flat £3.99, no matter how many items you order. 

Our delivery charges are fixed, so order as many items as you like for the same postage and packing cost. 


We do deliver internationally to Europe, America, Canada and the Rest of the World.  Please see full details by clicking here.

The costs and approximate timings are as follows:


Typical delivery   period

Fixed charge per order (GBP)


Up to 10 working days * (excl Bank Holidays)


North America & Canada

Up to 10 working days * (excl Bank Holidays)


Rest of the World Up to 20 working days * (excl Bank Holidays) £15

* Please note that for international delivery, some orders can take up to 6 weeks to arrive to certain countries/zones. Delays are rare but orders can be held for checks in customs for reasons outside of our control.

For international orders, please note any charges relating to tax and customs duty are the sole responsibility of the customer.

How can I cancel my order?

We aim to get your parcels to you as quickly as possible, but if you contact us before you have received your 'dispatch' email we will cancel your order and issue you with a full refund.

If you would like to cancel your order after you have received your 'dispatch' email you will need to wait until you receive your order and return it to us.

Returning Your Order

Betty Bramble offer a 30 day 'no quibble' guarantee.

In the highly unlikely event that you are not totally happy with your order you can, of course, return it to us within 30 days for a full refund.

Unfortunately personalised items cannot be returned for a refund unless there is a fault or an error has been made by Betty Bramble.

Please note the order must still be in its original packaging and condition.  Ensure you obtain proof of postage of your parcel as we cannot be liable for parcels lost in transit

You can download the Returns Form and the terms of return by clicking here.

Please note that we do not cover the cost for you to return your parcel, this will be at your expense.

For full details on our returns policy please click here.